We answer every DM in 5 minutes and book the clients.
Booked by DM manages your med spa's Instagram and Facebook DMs and comments. Everyone who asks about a treatment gets a fast, friendly reply and a time on your calendar.
Every DM answered.
Every time.
DMs and comments pile up while your front desk checks people in and your injector is with a client. We make sure none of them slip through.
Be the first spa to reply
People message 3 or more spas before they book. The one that answers first usually gets the appointment. We reply in minutes, day or night.
Guide them to a booking
We answer the question they asked, in your voice, then offer a time. Consults go straight onto your calendar.
Follow-up that just happens
Reminders cut no-shows, and anyone who goes quiet gets a nudge, so warm leads don't go cold.
What if your med spa answered every DM in minutes, even at 9 PM? That's what we do, so you can stay focused on the clients in your chair.
of med spa inquiries arrive after hours, mostly between 7 and 10 PM.
practices the average prospect contacts before booking with one.
average callback time on a voicemail. Most have booked elsewhere by then.
Source: MedSpa Phone Statistics 2026 (AgentZap), citing CallRail, Invoca and AmSpa.
DMs that turn into
booked consults
Not a canned chatbot. Replies that sound like your spa and move people toward a time on your calendar.
Your voice, every time
We learn your menu, prices, specials and policies, then answer the way your best front desk person would.
Built for med spas
We ask the right questions, like treatment, first visit and timing, and hand anything medical to your team.
Designed to book
Every reply ends with a next step. The goal isn't a chat, it's a consult on your calendar.
Live in 3 days.
No new software for your team.
One 30-minute onboarding call, and we take it from there.
We connect your accounts
You add us as a partner on your Facebook page and Instagram. No passwords shared. We learn your menu, prices and policies.
We answer every DM and comment
Every new message gets a reply within 5 minutes, 7 days a week. Comments get a public reply and a DM.
We book them on your calendar
They pick a time without leaving the chat. You get a booking alert and a monthly report.
One report that shows
what your DMs are worth
See exactly what you're getting for your money, every month.
Booking alerts
Every new booking lands on your calendar with a heads-up, so your team knows who's coming in.
Monthly report
Messages answered, average reply time and consults booked from social. Example numbers shown.
Hand-off to your team
Medical questions, VIPs and anything sensitive go straight to you. We never give medical advice.
Every DM answered in 5 minutes, or that month is free.
That's our guarantee. Every new DM and comment on your connected Instagram and Facebook accounts gets its first reply within 5 minutes. If we miss, you don't pay for that month.
Less than a part-time hire
A front desk hire costs $3,000 a month or more and still goes home at 6. We don't.
DM management for med spas
- Instagram and Facebook DMs and comments, 7 days a week
- Booking, reminders and follow-up
- Hand-off to your team for medical questions
- Monthly report of consults booked
- Setup fee waived, price locked for 6 months
- 5-minute reply guarantee
3-month minimum, then month to month.
Questions med spa owners ask us
What exactly does Booked by DM do?
We manage your med spa's Instagram and Facebook DMs and comments. Every potential client who reaches out gets a fast reply that answers their question and offers them a time to come in. When they pick one, it goes on your calendar.
Is this social media management?
No. We don't post content for you. We handle the conversations your content and ads create, and turn them into booked appointments.
Do I have to give you my passwords?
No. You add Booked by DM as a partner on your Facebook page, which also covers your linked Instagram account. You can remove our access at any time.
How do you answer so fast?
Our system and our team handle it together. It runs on automation trained on your menu, prices and policies, and we monitor and tune it every week.
What happens with medical questions?
We never give medical advice. Questions about candidacy, side effects or anything clinical are handed to your team right away, and we let the client know a provider will follow up.
What counts as "answered in 5 minutes"?
The first reply to every new DM or comment on your connected Instagram and Facebook accounts. Outages on Meta's side and conversations your own staff take over don't count against the clock.
How long does setup take?
One 30-minute onboarding call. We aim to have you live within 3 business days of signing up.
Is there a contract?
The intro price has a 3-month minimum, then it's month to month. Your $497 rate is locked for the first 6 months.
Stop losing clients in your DMs
Pick a time for a 15-minute call. We'll look at how fast your DMs get answered today and show you what we'd fix.
Prefer a link? Open the booking calendar.